Trainee IT Technician

Trainee IT Technician

The Role and the opportunity

Our internal support teams play a crucial role within a busy and demanding environment, keeping our business running on a day-to-day basis. We are looking for a keen and enthusiastic individual to join our small IT team based at our London office.

As a trainee IT Technician, you will be provided with on-the-job training and cross training from other team members.  This role will suit someone who has an interest in or seeking to develop their skills in first line Support.  Joining a small IT team, you will be a strong communicator and comfortable resolving technical issues by phone, remotely or in person.

The successful candidate will bring a can-do, proactive attitude, and be committed to delivering an excellent IT service.  Overall, this is an excellent opportunity where you will also be involved in contributing and sharing ideas to help develop and improve the firm’s IT functions and processes.

Main duties and responsibilities, these include but are not limited to:

Technical & Practical

  • Provide first line telephone, remote desktop support and hands-on troubleshooting.
  • Perform problem isolation and resolution for user IT issues (Windows desktop OS, Office 365, third-party applications, and network printers & scanners).
  • Setting up desktops, laptops, tablets, and phones.
  • Installing, configuring, and upgrading new and existing applications on PC’s / laptops.
  • Managing user accounts, groups, and file permissions in Active Directory and our collaboration platform Huddle
  • Assist the IT/Database Managers with ongoing projects and rollouts as required.
  • Moving PC’s, phones and other equipment as required.
  • Undertake ongoing housekeeping activities such as maintenance checks, rotating server backups, routine software updates for client applications and maintaining electronic records with regards to equipment allocation, loans, and purchases.
  • Set up, configure, test, and troubleshoot teleconferencing equipment, multimedia devices, monitors, projectors, and any other presentation equipment for meetings and events dealing with all technical aspects.

Managing Communications

  • Log IT queries and communicate technical issues to users.
  • Keep all parties up to date with the progress of ongoing IT queries.

Personal Work Management

  • Liaise with end users to resolve IT queries and taking ownership of the issue, following up where appropriate.
  • Liaise regularly with colleagues to identify their work commitments and prioritising your workload accordingly.

Client Management

  • Train and educate new starters of the correct use of IT hardware and software in line with GDPR obligations.
  • Build and maintaining effective relationships with end users.
  • Actively contributing to IT initiatives in the department

Developing Self and Others

To develop an understanding of on-going developments in Information Technology

Person Specification

Qualifications

  • Minimum GSCE including English and Maths (A-C/4-9)
  • Likely to have studied post GCSE in IT specific courses.

Relevant Experience

  • At least 3 to 6 months experience working within a customer-based support role.
  • Good working knowledge of Windows 10 and Microsoft Office suites.
  • Basic PC maintenance skills are essential.
  • Some experience of installing and upgrading computer software / hardware is essential.
  • Some basic Windows server OS and Active Directory experience would be advantageous.
  • Basic knowledge of network patching (CAT-5e / CAT-6) is essential.

Key Skills

  • Ability to communicate technical information to both technical and non-technical employees.
  • Ability to work autonomously.
  • Excellent customer service
  • Trouble shooting skills.
  • Ability to prioritise workload.
  • Ability to work on own initiative with limited supervision.
  • Ability to work tight deadlines.
  • Excellent attention to detail
  • Ability to multi-task and work independently.
  • Ability to pick up systems and procedures quickly.

Personal Qualities / Behaviours

  • Demonstrate ability to work well under pressure.
  • Enthusiastic self-motivated team player with the proven ability of working within a demanding environment and able to demonstrate a logical and methodical approach to problem solving.
  • Patience and ability to remain calm under pressure, whilst always showing initiative and an ability to apply a lateral thought process to problem resolution.
  • Willing to travel to our Hertfordshire office to provide hands on support as required.

To learn more about this role and its main duties and responsibilities, you can apply here.

Subscribe to news

If you would like to see full details of our data practices please visit our Privacy Policy and if you have any questions please email info@wildercoe.co.uk.

The Government continues to freeze both the personal allowance and the higher-rate income tax thresholds – leading to an increase in the number of higher-rate taxpayers this year. The result of 'fiscal drag' – a phenomenon where tax thresholds fail to keep up with inflation or wage growth – the freeze will continue to increase
Find out more

Tossed

Founded by Managing Director Neil Sebba and Angelina Harrison (Brand Director) in 2020, BNW Food… Read more “Tossed”

Neil Sebba
BNW Foods Limited t/a Tossed

Longspur Capital

Harry Bond, CEO & Founders at Longspur Capital, has worked in clean energy for 12… Read more “Longspur Capital”

Harry Bond
CEO & Founder

Caddington & Slip End (CaSE) Community Trust

Mark Patchett specialises in setting up and running Community Trusts, usually in partnership with either… Read more “Caddington & Slip End (CaSE) Community Trust”

Mark Patchett
Stewardship Project Manager

Ebbsfleet Development Corporation

Mark Patchett specialises in setting up and running Community Trusts, usually in partnership with either… Read more “Ebbsfleet Development Corporation”

Mark Patchett
Ebbsfleet Development Corporation

Bevis Marks Synagogue Heritage Foundation

As this was the first set of accounts for the Bevis Marks Synagogue Heritage Foundation,… Read more “Bevis Marks Synagogue Heritage Foundation”

Howard Martin
Bevis Marks Synagogue Foundation

Renewables Asset Company

Wilder Coe is a boutique company, and I think that a bespoke relationship has facilitated… Read more “Renewables Asset Company”

Manager
Renewables Company

Fashion Fragrances & Cosmetics Ltd

I have to admit that my lifeline at Wilder Coe has really been critical through… Read more “Fashion Fragrances & Cosmetics Ltd”

Bayly Ledes, President and CEO
Fashion Fragrances & Cosmetics UK Ltd

ASUS UK

Wilder Coe keeps us ahead of changing legislation, so we have time to implement the… Read more “ASUS UK”

Tracy Evans
ASUSTek (UK) Ltd

AQUA Carpatica UK Ltd

As a small yet thriving business, Wilder Coe has been the perfect solution for all… Read more “AQUA Carpatica UK Ltd”

Mihail Traista
AQUA Carpatica UK Ltd

The MBS Group Ltd

MBS has used the payroll services of Wilder Coe for more than 10 years. Throughout… Read more “The MBS Group Ltd”

Victor Benigson – Managing Partner, The MBS Group Ltd

Outfit7 Brit Ltd

Our previous payroll provider were constantly late with reports and didn´t respond to our requests… Read more “Outfit7 Brit Ltd”

 Peter Dolenc – Vice President of Finance, Outfit7 Brit Ltd

Mueller Company International Holdings LLC

In a former Company, we used Wilder Coe for payroll provision and always received an… Read more “Mueller Company International Holdings LLC”

Martin Topps – Vice President - International Sales, Mueller Company International Holdings LLC

Bottled Science Ltd

We have very much appreciated the support Wilder Coe have provided to us regarding our… Read more “Bottled Science Ltd”

Gary Williamson – CFO, Bottled Science Ltd

Asustek (UK) Ltd

I have found the Payroll team at Wilder Coe to be helpful, professional and flexible.… Read more “Asustek (UK) Ltd”

Liz Jones – HR Manager, Asustek (UK) Ltd

Xero sets the bar high according to Configure One

Configure One is one of the most successful providers of pioneering product configuration, pricing and… Read more “Xero sets the bar high according to Configure One”

Jon Lidbury, European Managing Director, Configure One™

Flame Distribution Ltd

As the distribution arm of Sydney based television production company Flame Productions, Flame Distribution Ltd… Read more “Flame Distribution Ltd”

Edmund Henning, Finance Director, Flame Distribution Ltd

Optigreen Ltd

Optigrün International AG are at the forefront of the green roof system solutions market, installing… Read more “Optigreen Ltd”

Stefan Zeller, Optigreen Ltd

Need help? Contact us today

If you would like to see full details of our data practices please visit our Privacy Policy and if you have any questions please email info@wildercoe.co.uk.